RETURNS POLICY
Flexible returns and exchanges — keep what you love, return what you don’t.
We’re redefining how brides shop for veils — with freedom, flexibility, and complete peace of mind.
At Bryde, we want you to feel entirely confident when ordering your veil, wherever you are in the world. Try it on at home, in your own lighting, with your own gown — and make sure it feels perfect for you.
If it’s not the one, you have 14 days from the delivery date to return or exchange your order.
Please note:
- All items are sent with a non-return ribbon and button attached. Please ensure this remains intact. If it has been removed, tampered with, or broken, the return will be void.
- Items received outside the 14-day return window will not be accepted and will be returned to you.
- Sample sale items are final sale and not eligible for refunds, exchanges, or store credit.
- Delivery fees, duties, and taxes are non-refundable.
- Made-to-measure or customised veils are final sale and cannot be returned, as they are crafted bespoke for you.
- Please note for hygiene reasons, our gloves are non-refundable.
RESTOCKING FEE
A £20 restocking fee applies to all returned items. This fee covers the professional cleaning, inspection, and sanitisation of each veil to ensure it meets our luxury quality standards before being made available again.
HYGIENE AND CONDITION OF ITEMS
To maintain the highest standards of hygiene and ensure all customers receive quality products, we strictly enforce the following conditions for returns:
- All returned items must be unworn, unwashed, and in their original condition, with all tags and original packaging intact.
- The non-return ribbon must still be intact and not tampered with.
- No returns will be accepted for items that show visible signs of wear, including but not limited to thread pulls, deodorant markings or stains, makeup marks, or any other residue or scent.
- If a returned item is found to have visible signs of wear including the examples above, it will be rejected and sent back to the customer at their expense.
We reserve the right to refuse any return if the item is deemed to be in unsatisfactory condition upon inspection.
We always check every single item before sending to ensure it is of the highest quality.
RETURN SHIPPING
Return shipping costs are not covered by BRYDE. Please use a tracked postal service to ensure your return reaches us safely, and email your tracking number to our team at hello@bryde.co.uk once shipped.
If a parcel does not arrive, we will not be able to process your refund.
Please include your name and order number inside your return.
For international customers, clearly mark your parcel as “Returned Goods” to avoid customs charges. If duties or taxes are incurred upon return, these will be deducted from your refund.
To initiate a return, please contact us at hello@bryde.co.uk or use our contact form/
